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FAQs

Orders and Shipping

All orders (except prints) ship within 24 hours on business days. The cutoff for guaranteed, same-day shipping is 11AM, but we will do our best to orders that come in after that out same day as well.

Discount codes are entered at checkout. Please see this visual example.

We use UPS for all orders that are either over 1lb or total more than $50 USD. We use USPS for all other orders. Orders shipping to Alaska or Hawaii will also almost always ship USPS regardless of cost or weight.

All orders over $50 receive free shipping. Orders lass than $50 will cost between $3.00-$6.00 to ship.

We want you to be comfortable making a purchase with us, and be really happy with your purchase. We offer free exchanges, including prepaid shipping labels. We also take returns for a full refund minus a restocking fee. Read our full exchange policy here.

Customizations

We would freaking love that! Just make sure to tag our brand on social so we can share your excitement!

Nope. We don't do that. But feel free to use our contact contact form to send us suggestions.

We do this on a very limited basis. If you'd like to ask, send us a message.

General

We are always open to getting your resumes and proposals. Please send them to abby@velaapparel.com with a cover letter.

Freaking awesome!

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